Fast reliable service, when you need it.

Who will be my tech support representative?:
- Speak to someone you can understand, that speaks English as clearly you do. 
- Has nearly 10 years experience with the desktop support and troubleshooting industry. 
- No wasted time transferring from department to department.  We have one department which is Technical Support, and it’s here for you.

What operating systems are supported?:
This card qualifies you for remote technical support assistance for any of the registered or un-registered versions of the following operating systems: 
- Windows Vista (all editions)
- Windows XP Professional and Home
- Windows 2000 Professional
- Windows Millennium Edition (ME)
- Windows NT 4.0 Workstation
- Windows 98
- Windows 95
- Windows NT 3.51 Workstation
- Windows 3.1
* All cards provide the same support for all operating systems and software. 

What software is supported (but not limited to):
Assistance is not only limited to the above operating system problems.  If you are having difficulty with any of the licensed or un-licensed productivity software below, we can also help:
- Office 2007 (Access, Excel, Outlook, PowerPoint, Publisher, Word)
- Office 2003 (Access, Excel, FrontPage, Outlook, PowerPoint, Publisher, Word)
- Office XP (Access, Excel, FrontPage, Outlook, PowerPoint, Publisher, Word)
- Office 2000 (Access, Excel, FrontPage, Outlook, PowerPoint, Publisher, Word)
- Office 97 (Access, Excel, FrontPage, Outlook, PowerPoint, Publisher, Word)
- Office 95 (Access, Excel, FrontPage, Outlook, PowerPoint, Publisher, Word)
- Adobe Acrobat 8.0, 7.0, 6.0, 5.0, and earlier.
- Adobe Photoshop CS3, CS2, CS, 7.0, 6.0, 5.5, and earlier.
- Adobe InDesign CS3, CS2, CS, and earlier.
- Adobe PageMaker 7.0 and earlier.
- Scansoft Paperport (any version)
- FTP (File transfer protocol)
- AntiVirus settings and installation for optimal protection.
- Virus threats and removal
- Spyware threats and removal
- and more…
* All cards provide the same support for all operating systems and software. 

Simple to complex problems, we’ve seen most of them, and can help you solve anything you need to accomplish quickly and effectively.

Where is the coverage area of the card?:
Our call center is located in New Jersey.  Since the method of contact is telephone, you should have some type of local or regional long distance plan on your telephone.  If not, we can initiate a call-back so that you will not be charged any additional minutes from your telephone company. 

When are the Hours of Operation?:
We are located in the East Coast and our hours are from 7AM to 11PM, 7 days a week, 365 day a year. Including holidays.  You can even email or text message us outside of our hours of operation.

How are you going to help?:
We have several ways of diagnosing and troubleshooting your computer or software issues. 1) Over the telephone by speaking to a technician, or 2) remote connection over the internet to your computer.  If you are pressed for time, or your question is outside of our hours of operation, you could also ask questions via email or text message, but only after the purchase of the card.  Your privacy is always maintained, without having to invite people into your home or office.  Just think of all the time you’ll save without having to tidy up the place, or waiting for the technician to arrive!

Increments are as follows:
30 minutes (coming soon)
60 minutes (1 hour)
120 minutes (2 hours) (coming soon)

Use and Instruction:
Once you purchase the card, it can be used by anyone in your family.  You can give it as a gift or use it for yourself.
1) There is no setup fee.  2) No minimums to maintain.  3) Your unused minutes/hours never expire. 

Purchasing the card:
Purchases can be made through our eBay listings and are payable through PayPal using any major credit card or PayPal account. 

Remember:
Licensed and un-licensed, registered or un-registered.  We will never ask for your serial number(s) or registration code(s), or where you purchased your software. Your privacy is always maintained. 

Still have Questions?:
We love questions. But our answers will be limited strictly to the purchases of our tech support cards and the method we will use to assist you:

TroubleshootMyPC LLC
(800) 638-1030
info@troubleshootmypc.com